5 customer areas we focus on!

The average homeowner is unable to tell the difference between any two roofing companies. That is why Dependable Construction wants to stand out in the roofing industry. As a trusted roofing company in our area we want to make an impact with our customers and in our local community. Dependable Construction believes it starts with making sure we provide a better customer experience than our competitors. The following are several ways that we try to stand out from the competition.

1. Trained customer service: It all starts with making sure that each and every person that works for our company is trained in providing outstanding customer service. We teach how to be friendly with customers, to make sure they are polite and courteous even during the project, and how to make sure that the quality of their service is memorable.
2. Showing up on time: Homeowners would be surprised how many roofers do not show up on time – if they show up at all. Sticking to a strict schedule with open communication about any delays, and making sure they are consistently organized so that they never miss an appointment, when it can be avoided.
3. Understanding prices and no pressure to contracts: Yes, roofing consultants need to make a profit too. But that doesn’t mean they need to engage in high pressure sales, secretive charges, padded numbers, and more, all to make an easy dollar. As a Christian based company we don’t allow this. Dependable Construction also believes that if consultants are open, honest, and careful with their quotes will make more sales, experience more repeat business, and have their name and services recommended to friends and family.
4. Communication: Roofing is often a major expense. For customers, that means a lot of stress, as they worry about whether it will get done, when it will get done, how much it will cost, and more. We teach communicating with the customer openly and honestly decreases those fears and improves service.
5. Final Inspection: Finally, many roofing companies have technicians finish a job and move on. Dependable Construction takes the time to make sure the job was done correctly, by giving it a thorough inspection submitting for final payment and closing the file.

We believe that to be the best, truly trusted, respected, and valued roofing company in our area is to focus on these five areas. It’s important that we look at every construction project from the customer’s perspective, not from the perspective of turning a big profit. We look forward to doing this for many years to come.

To learn more about our roofing services & dedicated team call Dependable Construction today at (937) 318.9572. You can also visit us on Facebook to keep up with the latest jobs we are working on. We can be found in the Christian Blue Pages & BBB as well.